FAQ
Answers to the questions we get most about ordering, shipping, returns, HangLab wall mounts and trade accounts. Anything not covered here, email support@rackit.com.
Ordering and trade accounts
Do you offer trade pricing?
Yes, through a trade account. You get quotes on anything our distributor carries, not just what's on this site, project pricing on multi-unit orders, and your vendor paperwork on file. Payment is by card or ACH to start; once we've run a few orders together, we can talk about invoicing. See Trade Accounts to apply.
Can I get a quote before I order?
Yes. For project lists, large orders or freight items, email sales@rackit.com or use the contact form with your part list and ship-to ZIP code. We typically return formal quotes within one business day.
Shipping
How fast do orders ship?
Orders placed by 2 PM Central on a business day go to our warehouse partner that day, and most ship within 1 to 2 business days. HangLab mounts are made to order in Missouri and ship within 1 to 3 business days. Rates are in the shipping policy.
Do you ship to job sites and homes?
Yes. We ship to job sites, warehouses and residential addresses. Put the project name and a phone number for the person receiving it in the address field. We can't ship freight to a PO box, and truck freight is sold by quote, including any liftgate, appointment or residential delivery charge.
How do I track my order?
A tracking number is emailed to you when the order ships. You can also sign in to your account on rackit.com to see order status and tracking.
Products
Do you sell patch cords or bulk cable?
Patch cords. We carry Tripp Lite Cat6 patch cables, most with snagless boots, in 50, 75 and 100 ft lengths, in black, blue, gray and red (not every color in every length); see Cabling & Patch Cords. We don't sell bulk cable or short patch cords online right now. If you need a length we don't list, email sales@rackit.com and we'll see whether our distributor can supply it.
What's the difference between CMR (riser) and CMP (plenum) cable?
CMR (riser) is rated for vertical runs between floors. CMP (plenum) is rated for use in air-handling spaces (drop ceilings used as return air, raised floors with HVAC). CMP is the stricter rating and works anywhere CMR is allowed; CMR cannot substitute for CMP. Local code dictates which you need — if you're not sure, plenum is always safe.
What cable category should I use?
Cat5e is fine for 1Gbps and is being phased out for new installs. Cat6 is the current default for 1Gbps with headroom for 10Gbps over short runs. Cat6a supports 10Gbps over the full 100m channel and is recommended for new structured cabling. Cat8 is overkill for most jobs and used for short data-center patch runs.
Do your racks ship assembled?
It depends on the model. Tripp Lite racks with Flat-Pack or Knock-Down (KD) in the name ship flat and go together with basic tools. For any other rack, email support@rackit.com with the part number and we'll check the manufacturer's spec for how it arrives. Larger racks and enclosures that ship by truck freight are sold by quote.
Do you offer custom cable assemblies?
Not at this time. If you need a length or color we don't list, email sales@rackit.com and we'll see whether our distributor can supply it.
HangLab wall mounts
Which UniFi gateways do you make wall mounts for?
The UniFi Cloud Gateway Max (UCG-Max and UCG-Max-NS) and the UniFi Cloud Gateway Fiber (UCG-Fiber, every storage version). See the UCG-Max wall mount and the UCG-Fiber wall mount. The UCG-Max bracket comes in white; the UCG-Fiber bracket comes in white or black.
Does the bracket hold the power adapter?
No. HangLab brackets hold the gateway only, and the gateway's power adapter plugs in as usual.
How long do HangLab mounts take to ship?
HangLab mounts are made to order in Missouri and ship within 1 to 3 business days. They go by USPS, and shipping is free.
HangLab is an independent brand and is not affiliated with, endorsed by or sponsored by Ubiquiti Inc. UniFi and Ubiquiti are trademarks of Ubiquiti Inc., used here only to identify compatibility.
Returns and warranty
Can I return a product?
Yes, within 30 days of delivery, as long as it's unused and in the original box with all accessories and documentation. Email support@rackit.com for an RMA number first; shipments without one are refused. A restocking fee of up to 15% may apply, and we waive it when the mistake is ours. Some things can't be returned, including items marked non-returnable on the product page and special orders. The full terms are in our refund policy.
What if something arrives damaged?
Tell us within 48 hours of delivery, keep all the packaging, and send photos of the box and the product to support@rackit.com. We'll replace it or refund it in full, including shipping. For freight, note the damage on the delivery receipt before the driver leaves.
Who do I contact for warranty issues?
Email support@rackit.com with your order number, the affected product and a description (and photos if relevant). A product that fails within 30 days of delivery is handled as a defective return. After that, the manufacturer's warranty applies, and we'll help you open the case.