Shipping & Returns

This is the short version. The full terms are in our shipping policy and our refund policy, and if this page and a policy ever disagree, the policy is the one that counts.

Shipping

  • Handling time. Orders placed by 2 PM Central on a business day go to our warehouse partner that day, and most ship within 1 to 2 business days. HangLab mounts are made to order in Missouri and ship within 1 to 3 business days.
  • Where it ships from. Most of the catalog ships directly from our distributor's nearest US warehouse. HangLab wall mounts and the ALM-M82 ship from Missouri, so an order with both arrives in more than one box.
  • What it costs. Ground shipping is charged at checkout by the weight of the whole order, from $34.95 up to 10 lb to $129.95 up to 80 lb. HangLab wall mounts ship free by USPS. There is no free-shipping threshold. The full rate table is in the shipping policy.
  • Heavy orders and freight. Orders over 80 lb, larger racks and enclosures, and anything else that ships by truck freight are sold by quote. Email sales@rackit.com with the part numbers and the delivery ZIP code and we'll quote a delivered price before charging your card.
  • Where we ship. Checkout ships to the 48 contiguous states and Washington, DC. Alaska, Hawaii, Puerto Rico, the other US territories and APO, FPO and DPO addresses are quote-only. HangLab wall mounts ordered on their own ship free to any US address. We do not ship internationally at this time.
  • Tracking. You get a confirmation when you order and a tracking number by email when it ships.

Returns

  • 30 days. Ask for a return within 30 days of delivery. Products must be unused, in the original box with all accessories and documentation.
  • RMA first. Every return needs an RMA number from us. Email support@rackit.com with your order number, the part number and what went wrong. We'll reply with the RMA number and the address to ship to, which is often the distributor's returns center rather than our office. Write the RMA number on the box and ship it within 15 days. Shipments without an RMA number are refused.
  • Restocking fee. A restocking fee of up to 15% may apply. We waive it when the mistake is ours.
  • Damaged or dead on arrival. Tell us within 48 hours of delivery and keep all packaging. Send photos of the box and the product, and we'll replace it or refund it in full, including shipping. For freight, note any damage on the delivery receipt before the driver leaves. A product that fails within 30 days of delivery is handled as a defective return; after that, the manufacturer's warranty applies and we'll help you open the case.
  • Who pays return shipping. We do when the item is damaged, defective on arrival, or not what you ordered. You do when it's no longer needed, was ordered in error, or doesn't suit the application, and original shipping charges are not refunded.
  • What we can't take back. Items marked non-returnable on the product page, special orders and products brought in specifically for you, opened software and licenses, cut-to-length cable and other customized goods, and products that were installed, modified or damaged after delivery.
  • Refunds. Once the return reaches the returns center and passes inspection, we refund to the original payment method within 5 business days. Card refunds usually appear within another 5 to 10 days, depending on your bank.
  • Cancellations. Orders can be cancelled before they ship. Once an order is released to the warehouse we usually can't stop it, and it becomes a return.

Not sure a product fits? Ask before you order: email support@rackit.com, Monday to Friday, 8 AM to 5 PM Central.

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