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Contact information

Rack IT Systems LLC
El Dorado Springs, Missouri 64744, United States
Online only, no walk-ins.

Sales and quotes: sales@rackit.com
Orders, returns and support: support@rackit.com
Billing and tax certificates: billing@rackit.com

Hours: Monday to Friday, 8 AM to 5 PM Central. Email reaches us fastest, and we answer quotes within one business day.

Need a W-9, a certificate of insurance, or to set Rack IT up as a vendor? Email billing@rackit.com and we'll send the paperwork within one business day.

Ships from US warehouses

Orders placed by 2 PM Central on a business day go to our warehouse partner that day, and most ship within 1 to 2 business days. HangLab mounts are made to order in Missouri and ship within 1 to 3 business days.

Straight answers on lead time

If something's backordered after you order, we email you the new date and you choose: wait, swap or a full refund.

Trade accounts

Contractors and integrators can apply for a trade account. We confirm pricing and payment terms with you directly before the first order.

Quality you can trust

Established manufacturers such as Rackmount.IT, APC, Middle Atlantic, Panduit and Tripp Lite, plus our own HangLab mounts. UL, ETL, RoHS and TIA/EIA listings where the product carries them.